A Professional’s Guide to Success on BahAyos
At BahAyos, we believe in building a community based on trust and quality. These guidelines are designed to help you, our valued professional handyman, plumber, carpenter, and other experts, provide the best possible service. By using our platform, you agree to follow these rules and uphold our standards.
1. Respect Your Customers
Treat every client with respect, whether you’re communicating on our platform or meeting them in person.
- Be courteous and polite in all interactions.
- Always clean up your work area after a job.
- Avoid any form of physical or verbal aggression. Remember, respect is a two-way street, and our platform also encourages clients to be responsible and respectful.
2. Honor Your Commitments
Reliability is key to your reputation as a skilled professional. We know you’re busy, but it’s crucial to stick to your word.
- Show up on time for both project quotes and scheduled jobs.
- Deliver quotes within the promised timeframe.
- If something unexpected happens and you can’t make an appointment, communicate it immediately. Apologize, explain the situation, and reschedule.
3. Communicate Clearly and Honestly
Clients want clarity and certainty, especially for major home projects. You are the expert, and they trust your guidance.
- Be upfront about all costs, including any potential extra fees.
- Provide a clear timeline for when you can start and how long the job will take.
- Set realistic expectations and be honest if a plan needs to change.
4. Maintain a Professional Demeanor
Your messages and quotes are often a client’s first impression of your business. Make it a good one.
- Write clearly and professionally. Avoid jargon or slang.
- Do not offer unrealistically low bids that could raise suspicions about your quality of work.
- Ensure your quotes are detailed and transparent, clearly stating the cost of the project, VAT, and accepted payment methods.
5. Deliver High-Quality Work and Service
This is the most important part. Your reputation on BahAyos depends on the quality of your craft.
- Only accept jobs you are fully qualified to perform.
- Always complete the work and never leave a client with an unfinished project.
- If a client has a complaint, handle it promptly and professionally. If you can’t reach a resolution, contact our team for assistance.
Platform Policies
By using BahAyos, you agree to these platform rules. If a complaint is filed against you, we will conduct a thorough investigation. Depending on the outcome and your history on our platform, we may issue a final warning or, in serious cases, remove you from our professional network.
For any questions or concerns, please don’t hesitate to reach out to us.